Recent Posts

Restoring your Medina County Commercial Building

4/18/2022 (Permalink)

Flooding and water damage events at Medina County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Medina County

SERVPRO of Medina County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Heavy Rainfall can lead to water damage

4/18/2022 (Permalink)

While water damage is typically associated with events like flooding or plumbing malfunctions, heavy rain can also cause its own set of issues regarding water damage around the house.

While any level of moisture can cause damage, heavy rain is considered rainfall at rates over 0.3 inches per hour and can work its way into much smaller vulnerabilities in your home. To help you better prepare and avoid water damage, we have put together a list of how these rapid rainfall rates can cause issues.

How Heavy Rains Cause Household Water Damage

Backup of clogged gutters. Clogged gutters can cause significant damage to your home after heavy rains. If there is debris in the gutters, it will be difficult for water to drain away, which can then result in leaks from puddles as the water is left standing against the roofline.

Leaks around windows and doors. Windows and doors are supposed to be sealed against the elements, but as their weatherproofing ages, it can deteriorate as well. When heavy rains roll through, water can find its way into minuscule cracks and cause damages.

Poor drainage around the foundation. If your home is at the bottom of a hill or does not have adequate drainage around the foundation, heavy rains can build up against the base of your home and lead to leaks in your basement or crawl spaces.

Leaks in and around the roof. Roof leaks are one of the leading consequences of heavy rains, and they can sneak up suddenly. All it takes is for a shingle to be scraped away or a weak spot to form and rainwater can begin seeping in as it falls.

Malfunctioning of a sump pump system. For homes with sump pumps, doing regular maintenance and checking for issues is key—otherwise, the pump system can get overwhelmed and will not be able to effectively move water away from the home.

Leaks around chimneys and skylights. Houses with chimneys and skylights tend to be more vulnerable to heavy rains than homes without them. While they are nice features to have, the seals where they meet with the roof can grow vulnerable over time and become overwhelmed when rainfall is heavy.

The Dangers of Flash Flood

4/18/2022 (Permalink)

Flash flooding is not always on people’s radar as a dangerous weather event, as things like lightning strikes and high winds appear to be far more common. However, many people are surprised to learn that flooding is the second leading cause of weather-related deaths in the United States.

Part of what makes flash floods in particular so dangerous is because of how quickly they can come about and how they can impact even small bodies of water. An overflowing storm drain or neighborhood creek can quickly cause a significant impact if it rains heavily enough, which is why it is important to be vigilant if they are a possibility.

What Is a Flash Flood?

A flash flood is defined as flooding that begins within six hours of heavy rainfall, which is why they are so common after storms and other severe weather. They can be highly unpredictable, but are especially common in urban areas due to overflowing storm drains and other drainage issues that might arise during a storm.

How Will I Know if I Am at Risk for Flash Flooding?

One of the most important things to remember in regards to flash floods is to carefully heed all warnings put out by your local weather officials. A flash flood watch means that flooding is possible, so it is wise to think of your action plan. If a warning is issued, that means flash flooding is likely to begin soon and you should execute your safety plan. If there is a flash flood emergency, that means there are life-threatening levels of water in the area and you should immediately take action.

What Are the Rules of Flash Flood Safety?

Knowing the rules in regards to flash flood safety is so important for ensuring you and your family can be protected from these traumatic events. Here are the important things to remember:

  • Stay away from low-lying areas during periods of heavy rainfall.
  • Have a safety and evacuation plan in place in case flooding becomes imminent.
  • Never attempt to walk or drive your car through floodwater.
  • Do not let children play near floodwater, as it can contain harmful substances.
  • If floodwaters block your route, find a different way to go.

Mold Removal Versus Mold Remediation

4/18/2022 (Permalink)

Mold removal seems to be what you hear most often in the media, etc.  However, it is truly not the correct term.  If you are in Medina County and have signs of mold you want a professional that can perform mold remediation.

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.

A qualified restoration company understands the science behind mold and mold growth. SERVPRO of Medina County Franchise Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. 

  • Step 1: Emergency Contact 830-584-1704
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Signs of Mold in Medina County? Call Today 830-584-1704

Call SERVPRO of Medina County to Avoid Secondary Damage

4/18/2022 (Permalink)

You have heard it said again and again: Time is money.

The old adage is never more true than when dealing with a water-damaged home or business. Every minute matters, because every minute the property remains wet could turn primary damage into secondary- or even permanent damage.  That's why emergency response matters. 

Secondary water damage occurs when the moisture from the primary event (flood, leak, etc.) begins to evaporate on its own into the air.  Over time the air will no longer be able to hold the moisture from the evaporation.  The moisture will have to go somewhere and a very basic principle behind psychometrics is that wet goes to dry.  The moisture may go into your drywall, cabinetry, sheetrock, hardwood floors, vinyl floors, etc.  Once the moisture is allowed to sit, mold can then begin to grow.  This is why emergency action is so incredibly important.

Let's face it: Floods, burst pipes, and leaks simply don't abide by the 9-to-5 workday.  So why should your restoration provider?  SERVPRO of Medina County Professionals are on-call 24 hours a day, 365 days a year, with the state-of-the-art equipment and proven methods to get the job done right as quickly as possible. 

If the unthinkable happens, call your local SERVPRO of Medina County Professionals at (830) 584-1704 to help you avoid the cost and hassle of secondary damages.  We pledge to help make it "Like it never even happened."

There are many ways that a fire can start, it's always important to be aware!

4/15/2022 (Permalink)

No one likes thinking about the possibility of seeing their home damaged by fire, but unfortunately, it’s a harsh reality for a multitude of Americans.

One way you can help protect your home is by understanding fire hazards and knowing how to identify them. In this blog, we’ll be diving into two of the most common household fire hazards.

Candles can be problematic.

According to the National Fire Protection Association, during a five-year period from 2011 to 2015, fire departments in the United States responded to an estimated 8,700 home structure fires a year that were started by candles. In total, there were 82 deaths, 800 injuries and $295 million in direct property damage.

Candles caused 2 percent of reported home fires, with 3 percent of those fires resulting in death and 7 percent with injuries. There were an average of 24 home candle fires reported per day during those five years, with December being the prime time of the year for home candle fires.

Of all the candle fires during this time span, 37 percent started in bedrooms and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

When burning a candle, be sure it’s kept at least one foot away from anything that could burn and is in a sturdy holder that won’t easily tip over. Never use a candle if oxygen is used in the home and always blow out all candles before leaving a room or going to sleep.

Smoking can result in home disaster.

While cooking is the leading cause of home fires, smoking is the leading cause of home fires.

An estimated 17,200 home structure fires were reported in 2014 due to smoking materials, which includes cigarettes, pipes and cigars. Those fires resulted in 570 deaths, 1,140 injuries and $426 million in property damage per the Coalition for Fire-Safe Cigarettes.

If you’re a smoker, it is safest to smoke outside, as most deaths result from fires that have started in living rooms, family rooms or bedrooms. Fire-safe cigarettes are the best option, and a deep, sturdy ashtray should be used.

Douse all cigarette butts and ashes in water or sand prior to throwing them out and keep in mind that one out of four fatal victims of smoking-material fires is not the smoker whose cigarette started the fire.

Fire hazards could be hiding in plain sight.

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home.

Did you know that some kinds of glassware in your home could be a fire risk? When sunlight passes through them, the concentrated ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows.

Dust bunnies can also pose a fire risk when collecting near electrical sockets and floor heaters. Sweeping or vacuuming your floors regularly and cleaning hard-to-reach areas like behind the entertainment system can help prevent buildup.

Also, look out for loose outlets in your home. The movement of these electrical outlets could loosen the wires connected to the outlet and create dangerous arcing.

Fire and smoke damage can be devastating to homes, and in many circumstances, can be accompanied by water damage from firefighting efforts. If your home is damaged, know that SERVPRO of Medina County is here to help restore your home to pre-fire condition.

Could you have mold after a water damage?

4/15/2022 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has had a water damage that may have lead to a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Do you know what to do if you have a busted pipe?

4/15/2022 (Permalink)

A burst pipe is something that can come about suddenly, which means it often catches homeowners off-guard when it happens. In addition to this, having a burst pipe can cause significant amounts of damage, especially if it occurred inside of a wall or in a finished basement, which is often the case.

Water damage is something that none of us hope to experience, but it does happen more frequently than many people think. Around one out of every 50 homes experience water damage in a year, but many people do not have a plan in place to handle it. Acting quickly after water damage is key, so it is vital to know what to do if you are surprised by a burst pipe in your home.

Steps to Take If a Pipe Bursts in Your Home

Shut off your water main. Depending on the pipe that bursts, there will often be water gushing from it continually as it drains, so knowing how to find and shut off your water main is important. Only shut off your water if it is safe to do so.

Shut off your electricity. If it is safe to get to your circuit breaker, shut off the electricity in the home. This will ensure that the water cannot interact with any outlets or electrical supplies and cause secondary issues in the home.

Contact your restoration company. Getting in touch with your chosen restoration company as quickly as possible is a great way to expedite the restoration and prevent secondary damages from occurring. Be sure to choose a company that will be there for you at any hour, as burst pipes are never on anyone’s schedule.

Take a record of the damages. Taking photos, videos and inventory of what is damaged can help you and your insurance company as you work to recover from the water damage. Be sure you thoroughly document all that has been impacted by the water for your records.

Contact your insurance company. While your coverage will vary depending on the details of your policy, contacting your insurance provider is the only way to know exactly what your coverage extends to.

Open windows and doors if possible. Weather permitting and as long as it is safe to do so, open up the windows and doors of the impacted area to create airflow and help the water evaporate more quickly.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. 

When It Comes To Fire It's Important To Be Prepared

4/14/2022 (Permalink)

Every second counts during a fire. Fire experts agree; people have as little as two minutes to escape a burning home before it’s too late to get out.* In a matter of moments, a small flame can
become a major fire, making it critical to be prepared and have an escape plan in place. A survey conducted by the American Red Cross shows only 26 percent of families have developed
and practiced a home fire escape plan.  Once a plan is developed, it is critical everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least
twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and
then practicing the escape plan. The following are a few suggestions to help you develop an emergency escape plan.


Draw a map of each level of your home and show all doors and windows. Find two ways to get out of each room. Make sure all doors and windows that
lead outside open easily.

Consider escape ladders for sleeping areas on the second and third floors.  Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.


Choose an outside meeting place a safe distance in front of your home where everyone can meet after they’ve escaped. Make sure to mark the
location of the meeting place on your
escape plan.


Teach children how to escape on their own in case you cannot help them. Plan for everyone in your home, with special considerations for elderly
or disabled individuals.


Practice your fire escape plan during the day and at nighttime, at least twice a year.

SERVPRO Emergency Ready Program

4/14/2022 (Permalink)

The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”


In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations, and priority areas.

The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your local SERVPRO®  of Alamo Heights Franchise Professional as your
disaster mitigation and restoration provider, giving you access to 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation.
Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.


Preparation is the key to making it through any
size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event
happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is
a little time, making it a great value that could save a lot of time in the future. Call your local SERVPRO® of Alamo Heights Franchise Professional to establish your Emergency
READY Profile®